I received it on 6-24-2020. BBB Business Profiles may not be reproduced for sales or promotional purposes. Also there are daily deals, sales and offers with coupon codes. And do I need to mention that we will not shop there again, lol? Design Toscano, Inc. has 100 total employees across all of its locations and generates $37.06 million in sales (USD). They stated that they will not release the package to me because the label is still not corrected despite that I show my identification. $28.99 New. Option 1 was replace it at a deeply discounted price. It looks great in my flower garden. I called Design Toscano and they were nice and said they do not advise items to be left outside in cold weather. [Chinese Armchair by Design Toscano] ★★On Sale Online★★ Chinese Armchair by Design Toscano … Have to wait for them to contact you since their contact phone number is for the order representatives and they only take orders. I ordered and paid for an elephant table with a glass top. do you accept paypal payment? I will NEVER by another product from this company! We’ll guide you through the process. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Design Toscano Inc provides home decorative products. The part where they take your money) is very fluid and efficient. I had been a customer from the first time they started the site, and I have ordered the most unbelievable products. Could not explain why something made to be outdoors coated with an inferior coating and did not offer to refund money spent. Buy with paypal or credit card so you can make sure your moeny is safe. It was not inexpensive, and for the money, it certainly should have lasted longer than 6 months. @@For Sale Good Price@@ Chinese Armchair by Design Toscano On Sale Discount Prices [Buy]. # 2 send me the paint colors so I can have the paint matched. I will call customer service before I order my new table. Absolutely terrible customer service from Katie. Toscano representative not helpful at all. Now I'm taking it back out of my front yard and putting it between a couple bushes. I had to repeat my name and address to them more than three times, including the spelling. Prior merchandize was good, thus 2 start vs. one. The real table is discontinued. It sat there for 6 months, and we realized a crack had appeared in its side. However, only 2 items arrived as one was supposedly on the back order. Nothing fell on it, no one played with it, it just had sat there. I WILL HAVE TO PAY FOR THIS AND THIS IS ABSURD. ... Design Toscano Gaston … Ms. Kathleen Matej, Vice President of Customer Service. My statue arrived quickly packaged in form-fit foam. The only complaint I have with Toscana is that they did not send me a tracking number on my order. Impossible to reach without hiring someone. Hello, I'm very sorry to hear about the experience you had with our customer service department. Per the online catalog, there was a picture of a gray one, with three sizes noted below it. I have noticed a change in the types of items being sold on the site. 14. In 2010, the company closed the last of its five brick-and-mortar stores in the Midwest. **:Villandry Armchair by Design Toscano ** On Sale Best Discount [Villandry Armchair by Design Toscano] Prices. Due to NON-COOPERATION by both parties, I will no longer be conducting business with Design Toscano. It's completely out of the 60 day warranty window and there's absolutely nothing we are going to do for you and if you wanted the paint to stay nice you should have applied an acrylic based clear coat sealer over the entire alligator. BBB is here to help. Stay safe with our COVID-19 guide. She shows no attention to detail whatsoever! However, I called customer service and she was able to tell me when it was going to be delivered and it was accurate. Shop for garden statues at Bed Bath & Beyond. BBB Business Profiles are subject to change at any time. I agreed not to call until 7-9-2020. Customer service always quick to respond with very helpful hints. Not happy. I got a bird bath with 3 cherubs. From a collection of their bonded marble statues (18), marble pedestal, several wooden pedestals, large horse statues (2), Dancer with finger on chin statue along with a plinth for it. Get Is Design Toscano Going Out of Business. Best Prices Chateau Armchair by Design Toscano See Low Prices Chateau Armchair by Design Toscano … @:Chateau Armchair by Design Toscano >>> Furniture Update 20 Dec 2020 On Sale Best Discount [Chateau Armchair by Design Toscano] Prices. Bye bye. I plan to purchase a mantle piece and an ornament in the near future. Cost was $283.86. … Oil base, water base? But you will have the glass replacement piece on Thursday 7-9-2020." Love, love, love their items especially the dragons! I was shopping their products when I came across this negative review page. I received an alligator statue from this company last Christmas. Where are the egyptian design toscano items manufactured? They need to reimburse me for the cost of the defective glass. # 3 I send it back and have them repaint it. We’re in this together! The faux-stone finish rounds out … Peacocks statue. Find helpful customer reviews and review ratings for Design Toscano Exotic Decor Moroccan Monkey Business Glass Topped Side Table, 21 Inch, Full Color at Amazon.com. Read more. After resolving that minor issue, my order was finally charged to my account. This is a multi-location business.Need to find a different location? It's as if the material expanded and made the statue split. The refused to refund. I will never order from designtuscano.com again. 18 and today is 3. Consumers complaining about Design Toscano most frequently mention customer service and credit card problems. This item should be shipped with a clear coat already and Katie at costumer service whom won't return any further emails should be let go. My husband says I have a conveyer belt for Design Toscano at Amazon.co.uk. Gothic Stoic Royal Winged Griffin Gargoyle Statue 5.5" Long Gryphon Figurine. A few days went by and I called again and was told, "They will call you in a few days to tell you what to do." Cant even give a zero-had to put a 1 as they do not let you leave it blank. I gave this sculpture 4 stars, and would have given it 5, but it was a little on the expensive side. ... 5 out of 5 stars (1) Total Ratings 1, $29.99 New. Extremely rude and poor customer service. It grew with the help of SkyMall, and now they are building further with … It is severely cracked so evidently it does not do well outside. Happy with the service, quality of the statue. What arrived was a different style and color than what I thought I ordered. Rude customer service dept. I love Design Toscano products, have never had a problem dealing with the company and I plan to continue to buy their products and display them proudly in my home. Design Toscano is still up like a scam. 2 Bald Eagle mantle statues. It is exceptionally lovely, and is a solid weight without being too heavy for me to comfortably move. Well I went outside to do some pruning and added water to birdbath. Used to be a 5 star plus site over 7 years ago. Design Toscano zombie - exclusive to the Design Toscano brand, This large scary crawling zombie Figure makes a classic gift for an indoor haunted house, outside cemetery lawn or funny zombie apocalypse … I contacted customer service ( Katie whom was essentially worthless in considering options I presented by e mail) Location of This Business1400 Morse Ave, Elk Grove Vlg, IL 60007-5722Email this Business, Need to file a complaint? Very clever to solicit reviews after people have found exactly what they want but before any service has actually been provided. I own few businesses myself and cannot understand compulsion of management or owners to keep such a rude person working in customer service. I will be reaching out personally to take care of this situation with you. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. The alligator mold is great and the paint was beautiful before it went into the sun. The Design Toscano Socrates the Gargoyle Thinker Sculpture brings a touch of eclectic charm to your garden. I live in Florida and placed it outside in a screened in porch. No one has attempted to resolve this at all from Toscano. Design Toscano … Never again! thanks, Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. BBB remains operational and focused on serving our business community. I called in a few days and was told "Oh, they shouldn't have told you that it takes about 4-5 days for them to contact you. Inferior product no satisfaction from them. BBB reports on known marketplace practices. ~Dan M. Gain trust and grow your business with customer reviews. We hung up. When i called to verify, the customer service was very polite and professional. I even checked my spam folder and it was not there. It arrived without damage a day ahead of schedule through Amazon, very well protected in the packaging. I'm an amateur artist, and this dead guy sculpture is right up my alley! Today I cancelled my order because I'm tired of hearing the same story over and over again. Made my first and last order here! Learn how to stay safe during COVID-19 in our new guide: This company offers mail order/retail store items such as statues,furniture,decorative accessories, tapestries, wall art, and gift items. Go to previous slide - Best Selling. Design Toscano ranks 309th among Home Decor sites. The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together! Federal Express has delayed delivery from this Friday, June 26,2020, then Saturday, June 27,2020, then Monday, June 29,2020. It took me 3 calls to get them to understand that their catalog system is messed up and that the mistake was theirs and to issue a refund. We ordered 3 things and the payment was processed immediately. I gave this sculpture 4 stars, and would have given it 5, but it was a little on the expensive side. Sealing the paint is the customers responsibility! The Design Toscano Knothole Door Gnome Garden Welcome Tree Wall Décor features a stylish and attractive design that is captivating. After going undrafted out of Marquette in 2015, he played in Mexico, Argentina and Venezuela before making Golden State’s G … Since the order was placed on 2. @:Rue Saint-Honore Bergere Armchair and Ottoman by Design Toscano >>> Furniture Update 20 Dec 2020 On Sale Best Discount [Rue Saint-Honore Bergere Armchair and Ottoman by Design Toscano] Prices. Angel, Dove, Bald Eagle, and Owl wall sculptures. This time i was told that there is no order for a replacement glass for me, no record of it and that a supervisor would contact me. They will call you in a few days to tell you what to do." A couple of issues but everything sorted out. I just love it. It can be placed in the garden or in the yard. Tried to charge me for shipping and tax on items that were cancelled. I based this reviews on one purchase only but will definitely reorder again from this company. BBB remains operational and focused on serving our business community. In this case I paid a fair price and got a bad product. Today is 7-9-2020 - no replacement glass. When the order arrived, the base of the statue (a statue of the Virgin Mary) was in pieces, totally separated from the rest of the statue. Can't fault them. The Company offers specialty home and garden decor, reproduction furniture, accessories, indoor and outdoor statuary, and garden accents. Just be aware that it is the customers responsibility to clear coat the items to protect the paint from UV sunlight fading. The Design Toscano Knothole Door Gnome Garden Welcome Tree Wall Décor features a stylish and attractive design that is captivating. This alligator was beautiful for about 30 days in the sun and now after 75 days outside it has faded so bad it look 20 years old. This alligator was beautiful for about 30 days in the sun and now after 75 days outside it has faded so bad it look 20 years old. Marble clock. There are quality issues with the Artisans they use but after … We use cookies for analytics, personalization, and ads. Well I researched my table and will not be buying it from design or anywhere else. … If you buy anything from these people that is going outside. So, I called again. Sports Figures & People Animals Floral & Botanical Novelty Religious Abstract Bohemian Coastal & Tropical Kids Architecture & Cityscapes Entertainment Fashion Kitchen & Cuisine Landscape & Nature … Small time business with small-minded people running it. Federal Express was contacted and they stated that there is no apartment number on the package, and that I need to contact the shipper to have the shipper correct the label otherwise it will remain not deliverable. Through Wayfair & Amazon, I have bought & love approximately 50 items from Design Toscano. Cannot imagine such poor customer service. After 25 years of association with this company, no more. … Discover coupon, promo and discount codes. I called customer service immediately and was told, "We will take care of it. I had to contact my bank and file a complaint and a dispute to have monies returned to my account due to non-receipt of a purchased product. Design Toscano has a consumer rating of 1.79 stars from 47 reviews indicating that most customers are generally dissatisfied with their purchases. My first experience with Toscana was very good. Thank you, Design Toscano Customer Service. Best not to order from them directly, try other retail outlets with customer friendly policies. Yes i do. Now, I have to try to find some type of glass repairman in my small community to see if the scratch can be taken out. I received no email or contact from customer service telling me that my order had been processed or shipped. Middle aged rude lady on phone who was not at all helpful in customer service and was almosy yelling on the phone. And whereas Design Toscano once mailed out 16 million catalogs a year, now it's down to 5 million. Even when a package is refused they hit you with a return shipping fee. 18 we have canceled the order beginning of March, but to this day the money has not been refunded. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Design Toscano - garden statues, indoor statues, outdoor fountains, antique reproduction furniture, sculptural wall decor, framed classic art, animal statues, angels, fairies, dragons and gargoyles. My order began with a credit card discrepancy. In Florida it took 30 days. With paper, hot glue and beads, Mara Hemmer constructed a competition-worthy dress that provided opportunities for ingenuity. As a matter of policy, BBB does not endorse any product, service or business. I am a repeat customer of theirs so I would think they would care. So, while they eventually issued a refund for their mistake, I was stiffed for the outbound shipment. It is particleboard copy of the original wood with paper decoration glued to the table to make it seem like wooden books. To find more information about reviews and trust on Sitejabber.com please visit. It was paid for with ****. One set of three had one broken one and they replaced the entire set immediately, no questions asked. Both have peeling paint after less than a year. I contacted the shipper, Design Toscano, and repeated my name three times, including the spelling. It has a lovely medieval wooden home with a gnome peeping out. ♠♠Best Buy For This♠♠ European Side Chair by Design Toscano On Sale Discount Prices [On Sale]. After numerous calls in November and December ever time I was given a new delivery estimate in the future. Best Prices Rue Saint-Honore Bergere Armchair and Ottoman by Design Toscano See Low Prices Rue Saint-Honore Bergere Armchair and Ottoman by Design Toscano … I ordered a Velociraptor Dinosaur Statue on 8/20/2018 and was told the item is back ordered until October. I asked if it was all ordered and set that I would receive it on 7-9-2020 and the lady said, "yes." And many more. However, the glass has smeared-type of scratch (into the glass itself). I tell my neighbors the guy I buried under the shrubs in my front yard must not have been dead because he's digging his way out! Sent me a crumpled in several pieces plaque. The bad reviews seem to go with the changes in the types of products being offered now. The Toscano rep confirmed, then completed the order. Buy top selling products like Design Toscano Loonie Moonie Bare Buttocks Garden Gnome Statue and Campania Small Curled Call Cat Garden Statue in … that has no interest in pleasing their customers. Great for Halloween. Nor did they seem interested in understanding why their bizarre catalog might confuse shoppers. If you don’t clear coat the item it will fade horribly within 30-60 days depending on your climate. Terrible business! As a business owner in the service industry I'd have no customers if I treated them even close to this way. All of these were greeted with the response of, Had called up regarding the order online few months back but product still not shipped. Exceptionally beautiful product. 30. Its sturdy construction ensures years of durability. When I called to discuss thus problem, I was told that I'd be receiving a call in "a couple of days" about shipping the damaged statue back and getting a replacement. Gifts for any budget. [European Side Chair by Design Toscano] ♣♣Check Price♣♣ European Side Chair by Design Toscano [ … Used for indoor use. Picture is through an upstairs window. This is 7 months later. … They refuse to get back with me! It is gorgeous and I love it. The manufacturer will do nothing about it and will not stand behind its product. Customer Reviews are not used in the calculation of BBB Rating. Research the items before you buy. Received them very quickly and was thrilled with the product. Get Discount Maison Mehieu Hardwood Bench by Design Toscano For Sale Maison Mehieu Hardwood Bench by Design Toscano … If you buy anything from these people that is going outside. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Order st francis statue. Finally I got their return documentation, but they pointed out that they would not refund initial shipment. I am thrilled with their products and their service. I found what I thought would be a great Buddha statue for my garden. Love it. Marble umbrella vessels (2). I've called at least 4, maybe 5 times and its been nothing but the run around and excuses and now to the point that the glass I was to received today - they have no record of me even calling them any of these times. Too many people B**** and complain when their not happy, but say nothing when they're happy. Nothing of the bad reviews happen to me.the delivery was fast. Molded resin statues, figurines and ornaments. I requested that I would pick it up. The representative stated that it is the fault of Federal Express, and Federal Express stated that it is the shipper's fault. The bird bath was excellent quality and profoundly beautiful. I ordered a whole collection of dragon ornaments at Christmas time. Design Toscano has a consumer rating of 1.79 stars from 47 reviews indicating that most customers are generally dissatisfied with their purchases. Read … Or, have a new glass top made. Had a glitch when ordering and ended up getting billed and sent 3 of the same items. Emailed them several times but still no response! Their ordering process (is. So sorry. Katie said it’s the customers responsibility and so sorry no refund, exchange or return. By using Sitejabber, you agree to our Terms of Service and Privacy Policy. I will probably order from them again. BBB Business Profiles generally cover a three-year reporting period. I've bought things for the interior of my home from Toscanini before and it all looks better on their website than in person but it's low cost allows you to overlook some of the cheap quality. Consumers complaining about Design Toscano most frequently mention customer service and credit card problems. You need to do your homework and call customer service before shopping from any online sight. Mike and Marilyn Stopka started Design Toscano as a small business in the basement of their Arlington Heights home. Both up on my roof now. Claim your listing for free to respond to reviews, update your profile and manage your listing. I should've demanded a refund and shopped elsewhere. I called back, and was curtly informed that the smaller version was only available in a completely different style and color, and that it was my fault for being confused about the online catalog (Iet alone their rep confirming it). However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Best Prices Villandry Armchair by Design Toscano See Low Prices Villandry Armchair by Design Toscano … Will always return to them for my decorating needs! Learn how to stay safe during COVID-19 in our new guide: Backed by the National Science Foundation, Terrible customer service and ordering experience. I ordered an unusual statue of the Blessed Mother. We’re in this together! The packaging seemed fine, but the statue was totally broken. It was left outside all winter. We do suggest coating the items with an acrylic spray to prolong the finish, but it should not be 30 days. However, I will not accept rudeness from staff. There are 2 companies in the Design Toscano, … Design Toscano, Inc. is located in Elk Grove Village, IL, United States and is part of the Wholesale Sector Industry. Crafted to great detail, this gargoyle is made from high-quality resin. Girl with birds statue. How BBB Processes Complaints and Reviews. Several Angel statues. Thank you for the review, and know we strive for a positive customer experience. Business Profile Design Toscano, Inc. Home Accessories. Will order again. Their survey even asks you of they can use your review info for their advertising. It has a lovely medieval wooden home with a gnome peeping out. Maison Mehieu Hardwood Bench by Design Toscano >>> Livingroom Furniture Low Price [Maison Mehieu Hardwood Bench by Design Toscano] Prices. We are going to ask credit company to step in and we will contact IL BBB about this behavior. International Association of Better Business Bureaus. Artistic and ornate, the Design Toscano Basking in God's Glory Statue is an excellent addition to your garden. Order two gargoyles from them. To get to this point, Toscano-Anderson took a circuitous route. I even got a discount on the order by going to Retail Me Not. I called to confirm that it was available in a smaller size.

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